Important notice - Account reactivation — World Cup 2026

Due to the start of the FIFA World Cup 2026, we are experiencing a high volume of account reactivation requests.

If you have not logged into your Betano account in the last 12 months, your account may have been deactivated in line with our Terms & Conditions (section 6.6). If you are seeing a message that your account is blocked, there is no reason to worry — this is a simple process to resolve.

How to reactivate your account:

Start a chat with us
Open a live chat on our website and ask for your account to be reactivated in your first message, our Virtual Assistant will guide you through the process.

Answer a few quick questions
The Virtual Assistant will ask you a few questions and submit the reactivation request on your behalf.

Wait for the confirmation email
Due to the high volume of requests, processing may take a little longer than usual (1 to 3 days). Once your account is reactivated, you will receive a confirmation email.

Simply submit your request and wait — no further action is needed on your part. You will be notified by email as soon as your account is ready.

Thank you for your patience and understanding — we apologise for any inconvenience this may cause.