Dispute Resolution and Complaints Process

Dispute Resolution and Complaint Process Overview

1. Customer Support
   If you have questions or need assistance, please scroll to the bottom of this page, to contact us, using any of the available options.
2. Investigation and Response
   Our Customer Support team will review your complaint, conduct an investigation, and share their findings along with a proposed resolution. This process may involve further communication to collect additional details.
3. Complaint Form
   If you're not satisfied with the initial response or if the issue remains unresolved, you may submit a formal complaint using the form available on our Complaints page.
4. Regulatory Authority
   For serious concerns or unresolved disputes, you may escalate the matter to the National Lottery Regulatory Commission (NLRC).
5. Legal Counsel
   If all other steps have been exhausted and your issue is still unresolved, you may wish to seek advice from a legal professional.
   
   Please retain all relevant documentation, including communications and transaction records, throughout the complaint process. Allow adequate time for our team to conduct a thorough investigation and respond accordingly.