Account Closure
Your account can be closed in several ways: through self-exclusion, at your request, or by other means. Once closed, your access will be restricted, and you will no longer be able to have activity.
If your account has been temporarily closed and you would like to know when it will become accessible again, please contact our customer support team here.
Please note: If your account was closed due to self-exclusion, it will remain inaccessible until the self-exclusion period you selected has expired.
You can close your account in two ways:
- By navigating to My Account → Profile → Player Protection, where you’ll find the “Take a break” and “Self-Exclusion” options.
- By sending a request to our customer support team. Scroll to the bottom of the Help Center homepage or any article. Then, click on the “Contact Form” icon and enter all the necessary details.
Account Deletion
Account deletion happens at your request. If you want to permanently delete your account and all associated personal data, you must submit a specific request.
Please note: Requests to delete personal data are handled exclusively by our Personal Data Protection Officer. To proceed, you will need to send an email with your request as follows:
- from the email address stated in the account, to dpo-office@betano.ng
- the title of the e-mail must be: Deletion of data (username/username: xxxxx)
- its content must be concise: e.g. I request deletion of personal data associated with account xxxxx